Return Eligibility

We accept return or exchange requests within 7 days of delivery, provided the product meets the conditions outlined below.

To be eligible:

• The product must be unused and unworn.
• The product must be in its original condition.
• Original packaging, box, accessories, and tags should be included.
• The product should not show signs of damage, alteration, or misuse.
• A return or exchange request must be made within 7 days of receiving the order.

Exchanges

If you receive a product and would like to exchange it, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement item is unavailable, we may offer an alternative solution depending on the circumstances.

Exchange requests may include:

• Size-related issues, where applicable
• Wrong product received
• Product received with a qualifying defect
• Other issues approved by SevenDrip support

Damaged or Wrong Item

If your order arrives damaged or you receive an item different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide your order information and clear photos or videos of the product and packaging when requested.

After reviewing the issue, SevenDrip may arrange an exchange, replacement, or another appropriate solution depending on the situation.

Non-Returnable Items

Products may not qualify for return or exchange when they have been used, worn, damaged, altered, or are returned without the required original packaging or accessories.

A return may be declined if:

• The product shows signs of use or wear.
• The product has been damaged after delivery due to misuse.
• Original packaging or accessories are missing.
• The return request is made after the applicable return period.
• The product has been modified or altered.

Return Process

Please follow the steps below if you want to request a return or exchange.

Return Shipping

Return shipping arrangements and applicable delivery costs may depend on the reason for the return or exchange.

If the return is due to receiving a wrong or qualifying defective product, SevenDrip will review the situation and determine the appropriate shipping arrangement.

For returns requested for reasons such as personal preference or change of mind, applicable return shipping costs may be the responsibility of the customer.

Refunds

If a refund is approved, the refund process will depend on the payment method and the circumstances of the order.

Refunds may be processed after the returned product has been received and inspected, where inspection is required.

The time required for a refund to reach the customer may vary depending on the payment provider or financial institution involved.

Product Inspection

Returned products may be inspected to verify their condition and eligibility before an exchange or refund is approved.

If a returned item does not meet the applicable requirements, SevenDrip may decline the return or exchange request.