Help Center
HOW CAN
WE HELP?
Find answers to common questions about your order, products, delivery, returns, exchanges, and more.
ORDERS
Browse our products, select your preferred item, choose the available options, and add it to your cart. Proceed to checkout and provide the required delivery information to complete your order.
After placing an order, SevenDrip may contact you using the phone number or contact information provided during checkout to confirm the order.
If you need to cancel an order, please contact us as soon as possible. Cancellation may depend on whether the order has already been processed or shipped.
DELIVERY
SevenDrip delivers products within available delivery areas in Bangladesh. Delivery availability may depend on the destination and courier coverage.
Delivery time can vary depending on your location, courier availability, weather, holidays, and other operational conditions. Our team can provide the latest available delivery information for your order.
If you miss a delivery attempt, please contact the courier or SevenDrip support so we can help coordinate the next available delivery arrangement.
PRODUCTS
You can review the product images, description, specifications, and available details on the individual product page. If you need help choosing a product, contact our support team.
Yes. Product colors may appear slightly different depending on lighting, photography conditions, device screens, and display settings.
Keep your sunglasses in their case when not in use and clean the lenses with a suitable soft microfiber cloth. Avoid using rough materials that may scratch the lenses.
RETURNS & EXCHANGES
Return or exchange requests should generally be made within 7 days of receiving your order, subject to the conditions outlined in our Returns & Exchanges Policy.
Exchange requests may be accepted when the product meets the applicable return conditions and the requested replacement is available.
Products should be unused, unworn, in their original condition, and returned with the applicable original packaging, accessories, and tags.
Contact SevenDrip as soon as possible with your order information and clear photos or videos when requested. Our team will review the issue and guide you through the appropriate resolution.
PAYMENT
Available payment methods may vary depending on the checkout options provided by SevenDrip at the time of purchase.
Payment information may be processed through applicable payment providers. Please review our Privacy Policy for more information about how customer information is handled.
Mirpur 14, Dhaka,
Bangladesh, 1216